Privacy Policy

Personal information we collect:

When you visit the Special Man Solution, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

Moreover, we might collect the personal data you provide to us (including but not limited to Name, Email, Phone, Request Type, Messages, etc.) during project request form submission and contact form submission to be able to fulfil the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@specialmansolution.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Data Security

We take the security of your personal information very seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, and loss. We regularly review and update these measures to ensure that we maintain the highest level of security for your data.

Some of the measures we use to protect your data include:

• Encryption: We use industry-standard encryption technologies to protect the transmission of personal information between your device and our servers.

• Access control: We restrict access to personal information to only those employees, contractors, and agents who need it to perform their work and are bound by confidentiality obligations.

• Regular security audits: We perform regular security audits to identify and address potential vulnerabilities in our systems.

Despite these efforts, no security measures are perfect, and we cannot guarantee that your personal information will never be accessed, used, disclosed, or lost. If you become aware of any security incidents, please notify us immediately so that we can take appropriate action.

Retention Period for Personal Data:

We are committed to retaining your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period for personal data may vary depending on the type of data and the purposes for which it was collected.

Generally, we will retain your personal data for the duration of your relationship with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Once the personal data is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it to prevent unauthorized access or use.

The retention periods for specific categories of personal data may be influenced by factors such as the nature of the data, the sensitivity of the information, and any applicable legal requirements. We regularly review our retention practices to ensure that we only retain personal data for as long as necessary to achieve the purposes for which it was collected.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Details on Data Sharing Practices:

We are committed to safeguarding your personal information and limiting its disclosure to third parties except as described in this Privacy Policy or with your consent. We may share your personal data with the following categories of recipients for the purposes outlined in this Privacy Policy:

Service Providers: We may engage third-party service providers to perform various services on our behalf, such as website hosting, data analysis, marketing assistance, and customer support. These service providers are contractually obligated to use your personal data only as necessary to provide the services to us and are prohibited from using it for any other purpose.

Business Partners: In some cases, we may partner with other businesses to offer joint promotions, products, or services. If you choose to participate in these offerings, we may share your personal data with our business partners as necessary to fulfill the promotion or deliver the product or service. However, we will only do so with your explicit consent.

Legal Obligations: We may disclose your personal data to comply with applicable laws, regulations, legal processes, or government requests. This includes responding to lawful requests from public authorities, such as law enforcement agencies or regulatory bodies, to investigate or prevent illegal activities, fraud, or security incidents.

Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer or disclose your personal data as part of the transaction. Any such transfer will be subject to appropriate confidentiality and data protection safeguards, and you will be notified of any changes to the ownership or control of your personal data.

Other Third Parties: We may share your personal data with other third parties with your consent or as otherwise permitted by law. This includes sharing information with trusted third parties for marketing purposes, provided that you have opted in to receive such communications.

We do not sell or rent your personal information to third parties for their own marketing purposes without your explicit consent. We take measures to ensure that any third parties with whom we share your personal data are bound by confidentiality obligations and provide adequate security measures to protect your information.

Mailing List and Email Communications:

We offer an opt-in mailing list for customers who are interested in receiving news, promotions, and other updates from us. If you choose to join our mailing list, we will collect your email address and any other information you choose to provide.

We use a third-party email service provider to manage and send our mailing list communications. We will only send you emails that you have agreed to receive and we will provide you with the option to unsubscribe from our mailing list at any time.

To unsubscribe from our mailing list, simply follow the unsubscribe instructions included in each email communication. We will promptly remove you from our mailing list upon your request.

We will not share, sell, or rent your email address to third parties for marketing purposes. If you receive a promotional email from us and no longer wish to receive such communications, simply follow the unsubscribe instructions included in the email.

Please note that if you unsubscribe from our mailing list, we may still send you transactional emails related to your account, orders, and other necessary communications.

If you have any questions about our mailing list or email communications, please feel free to contact us.

International Data Transfers:

As a global company, we may transfer your personal data to locations outside of your country of residence, including countries that may have different data protection laws than those in your jurisdiction. This includes transfers to and from regions such as Europe, Africa, the Americas, Asia, and others.

When transferring personal data internationally, we take appropriate steps to ensure that your information is protected in accordance with applicable data protection laws and regulations. These measures may include:

1. Compliance with Local Laws:

We comply with the data protection laws and regulations of the countries where we operate, including those in Africa. This includes ensuring that data transfers comply with any applicable legal requirements or regulatory frameworks established by African countries.

2. Data Protection Safeguards:

We implement data protection safeguards and security measures to protect your personal data during international transfers. These measures may include encryption, access controls, data minimization, and other technical and organizational measures.

3. Transparency and Accountability:

We are committed to transparency and accountability in our data processing practices, including international data transfers. We provide information to users about how their personal data may be transferred internationally and the measures we have in place to protect their information.

4. User Consent and Rights:

We obtain user consent for international data transfers where required by law, and we respect users’ rights to access, rectify, or delete their personal data regardless of where it is stored or transferred.

5. Continuous Compliance Monitoring:

We regularly monitor and review our data transfer practices to ensure ongoing compliance with applicable data protection laws and regulations, including those in Africa and other regions.

If you have any questions or concerns about international data transfers or would like more information about the safeguards we have in place to protect your information, please contact us using the information provided in the “Contact Information” section below.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make material changes to this Privacy Policy, we will provide notice to our users through our website, email, or other appropriate means. The notice will indicate when the changes will become effective. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of our services after the changes become effective indicates your acceptance of the revised Privacy Policy.

Notification of Privacy Policy Changes:

We are committed to maintaining transparency and ensuring that you are informed about how we handle your personal information. As part of our ongoing efforts to protect your privacy, we may occasionally update this Privacy Policy to reflect changes in our practices or to comply with legal requirements.

When we make material changes to this Privacy Policy, we will provide notice to our users in a clear and easily accessible manner. This notice may include, but is not limited to, posting a prominent announcement on our website, sending an email notification to registered users, or providing a notification through other appropriate means.

The notice will indicate the effective date of the updated Privacy Policy and summarize the key changes made. We encourage you to review the updated Privacy Policy periodically to stay informed about how we are protecting the personal information we collect and how your rights and choices may be affected.

Your continued use of our services after the changes become effective indicates your acceptance of the revised Privacy Policy. If you do not agree with any changes to the Privacy Policy, you may choose to discontinue using our services and may request the deletion of your personal information as described in the “Your Rights” section of this Privacy Policy.

If you have any questions or concerns about our Privacy Policy or the changes made to it, please feel free to contact us using the information provided in the “Contact Information” section below.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@specialmansolution.com.